Shipping policy

Shipping Policy

Last updated: 1 August 2026

Thank you for shopping with NAWA Store. This Shipping Policy explains where we deliver, how shipping charges are calculated, and what to expect after placing an order.

1. Shipping coverage

We currently deliver to eligible addresses within the Kingdom of Saudi Arabia only. If your address cannot be selected or accepted at checkout, delivery is not currently available to that address.

2. Order processing and delivery times

Orders are normally prepared for dispatch by the next business day after payment is confirmed. Our current standard transit estimate is 1–2 business days after dispatch. In most cases, customers should therefore expect delivery within approximately 2–3 business days after payment confirmation.

Business days exclude Fridays, Saturdays, Saudi public holidays, and other days on which carriers are not operating. The delivery estimate shown at checkout is the most current estimate for your order and address. Delivery dates are estimates and are not guaranteed.

3. Shipping charges

• Orders from SAR 0.00 to SAR 149.99: SAR 14.00 standard delivery.
• Orders of SAR 150.00 or more: free standard delivery.

Eligibility is calculated from the order value shown at checkout after applicable discounts and before any charges that Shopify excludes from the shipping-rate calculation. If checkout displays an equivalent amount in another checkout currency, the amount and eligibility shown at checkout are final.

4. Order confirmation and tracking

After you place an order, you will receive an order confirmation using the contact details provided at checkout. When tracking is available, we will send tracking information after the order has been handed to the carrier. Tracking updates can take some time to appear after dispatch.

5. Delivery address and changes

Please provide a complete and accurate delivery address, including the recipient’s name, mobile number, city, district, street, building or villa number, and any useful delivery instructions. Contact us as soon as possible if you need to correct an address. We cannot guarantee changes after an order has entered processing or has been handed to the carrier.

6. Split shipments

Some orders may arrive in more than one shipment because of product availability, package size, or fulfillment arrangements. Where available, separate tracking information will be provided. You will not be charged more than the shipping amount confirmed at checkout unless you agree to an additional service.

7. Delays

Delivery may be delayed by high order volumes, remote delivery areas, severe weather, public holidays, carrier disruption, incorrect address information, or other circumstances outside our reasonable control. If we become aware of a material delay, we will make reasonable efforts to notify you and provide updated information.

8. Damaged, missing, or lost shipments

If your parcel arrives damaged, has missing items, or is marked as delivered but cannot be found, contact us as soon as possible at service@nawastore.net. Please keep the product, outer packaging, shipping label, and any photos or videos that may help us investigate with the carrier. We will review the issue and provide the appropriate remedy in accordance with the circumstances and applicable law.

9. Failed delivery or returned parcels

If delivery cannot be completed because the address or contact details are incorrect, the recipient is unavailable, or the parcel is refused, the carrier may return the parcel to us. Contact us to arrange the next step. Any applicable re-delivery cost will be disclosed before a new shipment is sent.

10. Returns and refunds

Shipping matters relating to a return or refund are governed by our Return and Refund Policy.

11. Contact us

For shipping questions, contact NAWA Store at service@nawastore.net. Please include your order number so we can assist you efficiently.

12. Policy updates and legal rights

We may update this policy when our delivery services, rates, or operating procedures change. The version published on this page applies at the time of your order. Nothing in this policy limits any mandatory rights available to consumers under applicable laws and regulations in the Kingdom of Saudi Arabia.

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